As a consumer, based on aggregated insights like Google, BBB and others, the most common problems consumers report about roofing contractors include:
Quality Issues. One of the most frequent complaints is that the roof leaks after repair or replacement. Improper installation is another issue; incorrect shingle alignment, underlayment issues, or improper flashing can lead to early deterioration. Substandard Materials are another issue. Some contractors cut costs by using lower-quality materials than those promised or quoted. The consumer should also note that improper installation may void the supplier’s warranty.
Pricing and Billing Complaints. Surprise Charges are where customers often report unexpected costs added to the final bill that weren’t disclosed upfront. Overcharging for small repairs. Customers report excessive charges for minor fixes or inspection services. Contractors demand full payment before the work is finished, then delay or fail to complete the job. Some roofing contractors do not pay for the material from the supplier. You should know that the supplier can place a lien on your house if the contractor does not pay their bill.
Reliability and Scheduling Problems. Customers have experienced contractors who did not show up on scheduled dates or who extended project timelines without clear communication. Some homeowners feel left in the dark after paying a deposit, struggling to get contractor updates or responses.
Unprofessional Behaviour. Complaints include contractors leaving debris such as shingles and nails, posing potential hazards. There are reports of contractors exhibiting unprofessional behaviour, making customers feel uncomfortable. Some contractors reportedly disappear or refuse to provide coverage when issues arise during the warranty period.
Licensing and Insurance Concerns: Homeowners have discovered that certain contractors lack proper credentials, leaving them vulnerable to liability. Reports highlight workers failing to adhere to safety protocols, such as not using harnesses or leaving tools in dangerous positions. Check with your insurance agent first to know the liability you may be facing if someone gets hurt or killed on the job. Is a project manager on the job, and are new staff properly trained and supervised? Is the name of the business legally registered in the province? Does the website match the business name?
Scams & Deceptive Practices Storm Chasers: Out-of-town crews that follow storms, perform subpar work, and then vanish have been reported. Some contractors allegedly inflate their online ratings, give discounts for positive reviews, or even buy reviews from non-customers. Some contractors use misleading photos or website information about the number of customers they have served.
Hire a Reliable Roofer: Consumers are welcome to use the application form provided by Safe and Trusted Canada for businesses. Let the roofer write down their credentials and offer them to you as a consumer. This is the second page of our business application form. Trusted Factors
Verify credentials, ensuring the contractor is licensed and insured, and that workers’ compensation is in place. Check References from previous clients. Get multiple quotes from several contractors. Note the price differences and what services are included. Read reviews from several review sites if available. Be cautious of contractors demanding significant payments before starting work. Lastly, get a written contract. An estimate is not binding, and the contract should include timelines and payment schedules.